MasterCard® Prepaid Gift Card – Unique Photo Gift Card

Your MasterCard® Gift Card is not a credit card or charge card, it's a prepaid card that carries a variable amount of money based on the amount loaded onto the account when the card is purchased or at a subsequent time after purchase. Each time you use the card to buy something or withdraw cash at an ATM, the purchase amount is deducted from the available balance.

I would like to buy a MasterCard® Gift Card. How do I do this?

You can order your card from this website. You can pay for the card online using an existing debit or credit card. To issue a card we will need to know your name, email (for confirmation), address and a password for activating your card. If you would like the card sent direct to someone else we will also need their name, address and email so that we can email them the password.

Are there any restrictions on the image that I can use to personalise the Gift Card?

Yes – please see the guidelines under the heading ‘Submitted Images’ in the Upload your Image section. Generally most photos that you or a friend have taken will be accepted.

All submissions must be original and authored by the Entrant.

Content that breaches a third party copyright. By uploading the image you confirm that you are not infringing copyright on someone else's image
Company names, trademarks, logos, slogans, works of art, copyrighted materials or brands of any third party and their likeness
Celebrities, actors, cartoons or computer game figures
Advertising or promotional materials or branded products
Phone numbers, addresses, URL addresses, account or PIN numbers
Violent, bloody, indecent, nudity or semi-nudity, obscene, maltreatment under 18 content
Culturally or socially insensitive texts or images, or those that show alcohol, tobacco, gambling, weapons or other anti-social behaviours
Texts or images that display the views, opinions or beliefs of political groups or religions
Libellous or derogatory or defamatory content
Discriminative or provocative content
Numbers, texts or images that might induce misunderstanding
Content that instigates anti-government behaviour or sentiment, or content that is in violation of any rules, regulations, or laws
Texts or images that might result in card acceptance confusion by merchants
Other texts or images that are deemed not suitable for any reason for use as a gift card face by MasterCard
If you want to use an image of an individual you must have their consent (or that of their parent/guardian if under 16)

What happens if the image is rejected?

We will notify you by email and refund your purchase

Can I send a gift message with my card?

Yes, this is added at the checkout and will appear on the letter ‘carrying’ the card

What kind of packaging is the Gift Card mailed in?

The Gift Card is mailed in a standard letter package.

Can I make a purchase for more than the amount remaining on my Gift Card?

To make a purchase for more than the amount remaining on your Gift Card, you will need to know the remaining balance on the card and pay the difference. Some retailers may request that this be with cash

Is there a need to sign an agreement?

No. The terms and conditions regarding the use of the card are explained on the website. You accept the terms and conditions when you apply for the card

When do I get my card?

Unless we notify you otherwise, we will issue your MasterCard® Gift Card within 10 working days of receiving your order.

What do I need to do when I receive my card?

You must sign your MasterCard® Gift Card as soon as it is received. You must then activate it before you can access your account or any funds can be loaded. You can activate your card by following the instructions on the card when you receive it.

Can I add further funds to my MasterCard® Gift Card?

No. This card can only be loaded once at the time of purchase

How much can be loaded onto my MasterCard® Gift Card?

You can choose from the following amounts; £20, £25, £30, £50, £75, £100, £125

Do I need a PIN?

No. This card does not require a PIN. It will be ‘swiped’ and the transaction signed for

Will my card work as soon as I receive it?

No, you will need to activate your card when you receive it. To do this please follow the instructions on the card when you receive it.

My card has suddenly stopped working, why?

This could be for a number of reasons:

Your card is damaged
You have no balance left on your prepaid card
We have blocked the card for security purposes or on your instructions
The card has expired, please check the expiry date on the card itself

Please call customer services if you require assistance.

Do I receive a statement?

No. However, you can view your current balance and transactions online free of charge here.

What happens if I need to return an item I have purchased?

Each retail store has its own return policies and will handle the returns in the same manner as any other MasterCard® transaction. They may credit your MasterCard® Gift Card, provide a cash refund, or a store credit.

Will my card work abroad?

Yes. The card will be accepted almost everywhere that accepts MasterCard. The card will however be debited an additional 2.75% for any transaction not in sterling (£). You will need to ensure that the card load value has enough to cover both the purchase cost and the transaction fee.

Where can the MasterCard® Gift Card be used?

You can use your MasterCard® Gift Card wherever you see the MasterCard® acceptance mark, including shops, restaurants, online or on the telephone. Before using your MasterCard® Gift Card you need to make sure there are enough funds loaded on it. You will not be able to use your card after its expiry date.

Where can I use my card in the UK and abroad?

Please see the MasterCard® acceptance section of the website

Can I use my MasterCard® Gift Card to shop on the Internet?

Yes, wherever you see the MasterCard® acceptance mark.

What about Internet Security?

Internet shopping is increasingly popular and most reputable retailers run sites that are safe and secure. However, if you are concerned about security, CardWatch (www.cardwatch.org.uk) offers some simple guidelines to follow when buying online. These should ensure that your shopping is as safe as it would be on the high street.

What are my rights as a Consumer when shopping online?

Consumer protection rights apply to purchases made online, just as they do to those made on the high street. If you have problems with an online purchase or retailer, visit the Office of Fair Trading site - The Consumer Information Section (http://www.oft.gov.uk/Consumer/default.htm) has details of your rights.

Will I earn interest on my MasterCard® Gift Card balance?

You will not earn any interest on any funds loaded on to your MasterCard® Gift Card

What do I need to do if any of my personal details change?

You must let us know as soon as possible by logging in and using the 'Your Details' facility on the website if you change name, address, phone number or e-mail address. If we contact you in relation to your MasterCard® Gift Card, for example, to notify you that we have cancelled your card or to send you a refund by cheque , we will use the most recent contact details you have provided to us. Any e-mail to you will be treated as being received as soon as it is sent by us. We will not be liable to you if your contact details have changed and you have not told us.

How do I cancel my MasterCard® Gift Card?

You have a legal right to cancel your MasterCard® Gift Card up to 14 days after you receive it. Under these terms and conditions, you also have the right to cancel your MasterCard® Gift Card at any time after this 14 day period. If your MasterCard® Gift Card is cancelled, we will immediately block your card so it cannot be used.

You will not be entitled to a refund of money you have already spent on transactions authorised or pending or any fees for use of the card before the card is cancelled or expires. The purchase price of your card is never refundable. You can cancel your card by sending an email to us using the "contact us" function on the Website and confirming that you have destroyed your card by cutting it up.

If you cancel your MasterCard® Gift Card, we will arrange for any unused funds on your cancelled card to be refunded to you (by sending a cheque to your last notified home address), once all transactions and fees have been deducted, including the refund fee, unless you have arranged to transfer any unused funds to another card managed by us.

We may also cancel your MasterCard® Gift Card immediately if we suspect fraud or misuse of the card or we have any other security concerns or we need to do so to comply with the law. If we do this, we will tell you as soon as we can after we have taken these steps. If we cancel your card, you must tell us what you want us to do with any unused funds within three months of the date we tell you your card is cancelled.

What happens when my MasterCard® Gift Card expires?

Your MasterCard® Gift Card will be valid for 12 months. When it expires, you will no longer be able to use your card and we will arrange for the balance of funds to be transferred to your new card, after deducting any outstanding transactions and fees (including the replacement fee). However, we will not issue a new card if you tell us in writing at least 28 days before the date your card expires that you want a refund instead or if insufficient funds exists on the card account to meet the replacement fee.

What happens if my card is lost or stolen?

You should treat your MasterCard® Gift Card like cash in a wallet.

We recommend that you check the balance on your MasterCard® Gift Card regularly online on the website. You can see your MasterCard® Gift Card balance and most recent statement of transactions online at any time by selecting the "balance" button on the website and completing the security details.

If you lose your MasterCard® Gift Card or it is stolen or you suspect that your MasterCard® Gift Card has been used by someone, you must get in touch as soon as you can. We will then cancel your card. If you ask us to do so, we will ask the police to investigate any suspected misuse of your card and they may need more information and assistance from you.

Can I have the balance on my account refunded to me?

Provided that any unused funds loaded on your Prepaid Card are not invalid and you have at least £10.00 loaded on your Prepaid Card to cover the Cash Out Fee (see "The fees" section for details), we will refund the unused value to you. You can make a Cash Out request by sending us an e-mail using the "contact us" facility on the Website, confirming that you have destroyed your Prepaid Card by cutting it up. When we process a refund, we will deduct a Cash Out fee of £10.00 before doing so.

The MasterCard Gift Card service is operated by Quantum Card Services Ltd and Payment Card Solutions (UK) Ltd. MasterCard is a registered trademark of MasterCard International Incorporated. Card issued by Newcastle Building Society (“NBS”) pursuant to licence by MasterCard International. NBS is authorised & regulated by the Financial Services Authority as an issuer of e-money (registration no. 156058)